Contact Us

FERNO's Sales, Customer Service, and Technical Support teams are here to listen and provide expert advice and solutions to meet your needs.

Contact Us

FERNO Distributors

Click here to locate a FERNO Distributor.


Mail & Driving Directions
70 Weil Way
Wilmington, OH 45177
Click here for driving directions. 

Customer Service 

United States
Phone: 1-877-733-0911
Fax: 1-937-382-1191
Fax Orders: 1-888-388-1349  

Phone: 1-937-382-1451
Fax: 1-937-382-6569 

Service & Support 

Technical Support
Phone: 1-866-987-3776
Click here to register your product. 

Cot Care
Self-service is available for agencies that complete our Cot Care training program. Conducted here in Wilmington, or onsite, this program instructs and authorizes staff to perform Ferno equipment maintenance for their agency. Click here for more information. 

Preventative maintenance, maintenance service, and repair service is available nationwide through EMSAR, FERNO’s authorized service provider. Skilled EMSAR service technicians are available in your area to come right to your location. EMSAR has a franchise location serving you. For details call EMSAR at 1-800-73-EMSAR or visit

FERNO Government Customers
FERNO offers many of its products on a direct basis to government customers through our Federal Supply Schedule V797P-4221a, effective October 1, 2001. If you would like further information on the FSS program you can contact FERNO's Contract Administrator at or Ferno Customer Service at